Emily:

Hello! My grandfather may need to travel to a hospital in another state for specialized treatment.

Our family has never arranged an air ambulance before.

Who usually takes care of scheduling something like this?

Aero NEMT:

Hello, Emily!

That’s a common question.

The process often begins with the patient’s healthcare team. Depending on the situation, a physician, hospital case manager, discharge planner, or care coordinator may discuss transportation options with the patient and family.

If air medical transportation is being considered, families can also contact our team to learn about the services we provide and the information needed to coordinate a trip.

Emily:

So the hospital doesn’t always schedule everything?

Aero NEMT:

Every situation is different.

In some cases, a healthcare facility may help coordinate transportation. In others, a family member or caregiver may contact an air ambulance provider directly to discuss transportation options.

The exact process depends on the patient’s medical needs, the transferring and receiving facilities, and the overall care plan.

Emily:

What information should we have ready before contacting you?

Aero NEMT:

Having basic information available can help the conversation go more smoothly. This may include:

• The patient’s current location.
• The destination healthcare facility.
• The reason for the transfer.
• The treating physician or healthcare facility.
• Any available information about the patient’s mobility or medical transportation needs.

If additional information is needed, our team will explain the next steps.

To learn more about our Air Ambulance Transportation service, please visit our service page.

Emily:

Should we wait until everything is finalized before calling?

Aero NEMT:

Not necessarily.

If you’re exploring transportation options, you can contact us early in the planning process. We can answer general questions, explain our services, and discuss the information that may be needed as plans move forward.

Emily:

I’d like to learn more about medical transportation before talking with the rest of my family.

Aero NEMT:

Certainly.

We’ve created educational resources to help patients and families better understand Air Ambulance Transportation, Non-Emergency Medical Transportation, and other medical transportation services.

Related Resources from Aero NEMT

If you’d like to learn more, these resources may be helpful:

• Air Ambulance Transportation
• Non-Emergency Medical Transportation
• The Evolution of Air Ambulance Services in Non-Emergency Medical Transport

Emily:

Thank you.

Now I understand who may be involved and what information we’ll need.

Aero NEMT:

You’re very welcome, Emily.

Thank you for considering Aero NEMT.

Whether you’re speaking with a physician, hospital, or family members, understanding the coordination process can make planning Air Ambulance Transportation much easier.

Need Air Ambulance Transportation?

If you’re exploring air medical transportation for yourself or a loved one, Aero NEMT can explain the coordination process, discuss your transportation needs, and answer general questions about our services.

Contact us today to learn more.